COVID-19 Policies

Hygiene protocol: 

Whilst stricter hygiene measures have been in place since the outbreak of COVID-19, we continue to review and raise our standards to be in-line with the latest research and recommendations from the World Health Organization (WHO). This includes elevated deep cleaning procedures and strict hygiene checks in all areas. We have also activated a global response team, ensuring the readiness and preparedness of our extended stay hotel to welcome you again. 

Cancellation policy: 

To deliver on our promise of supporting your travel plans, we have updated our policy as follows: 

1. If you have an existing booking with us, you can postpone your stay for up to 2 months
2. For any new reservations for stays, depending upon your reservation method, you may change your booking free of charge up until 3 days prior to your stay. See details, rules and restrictions

If you need to adjust a reservation made through another travel site, please contact them directly for assistance. 

At 365 Ocean we want to make future travel as safe and enjoyable as possible and when you are ready to travel, we’ll be waiting for meaningful, memorable experiences for all who stay with us. 

Guests who have been exposed to COVID-19, displayed COVID-19 symptoms (fever, cough, shortness of breath, sore throat) should find lodging elsewhere. For the safety of long-term guests and employees, 365 Ocean is not offering respite rooms at this time. Should you fall ill during your stay, please notify staff so we can block your room for hazard cleaning upon your departure and connect you to any medical resources you may need. 

Please use the in-room phone to call the front desk or email info@365ocean.com to connect with us.